Frequently Asked Questions
Find answers to common questions about our heat transfer supplies.
Q What products do you mainly produce?
A: We specialize in heat transfer materials, including HTV (Heat Transfer Vinyl), DTF film, and release film, widely used in textile printing, garment decoration, and brand customization.
Q What is HTV heat transfer vinyl?
A: HTV is a polyurethane-based film used for cutting designs and transferring them onto fabrics using heat and pressure.
Q What is DTF film?
A: DTF film is used in direct-to-film printing, allowing designs to be printed and transferred onto fabrics with high precision.
Q What is PET release film?
A: PET release film prevents sticking during transfer and ensures smooth peeling.
Q Are your products eco-friendly? What certifications do you have?
A: Yes, our products are eco-friendly and comply with international standards. We hold certifications including OEKO-TEX Standard 100, REACH, and EN71-3, making our products suitable for the demanding European and American markets.
Q What fabrics are your products suitable for?
A: Suitable for cotton, polyester, blends, nylon, and other fabrics, with excellent wash resistance.
Q Do you provide samples?
A: Yes, we provide free samples for testing. Customers only need to cover the shipping costs.
Q What is the minimum order quantity?
A: MOQ varies by product. We also support small batch trial orders for new customers.
Q What specifications are available?
A: We offer standard rolls and custom sizes, support A3 and A4 size.
Q Are your products washable?
A: Yes, they have excellent wash resistance and can withstand multiple wash cycles.
Q Is it easy to weed?
A: Yes, our films are designed for easy weeding and cutting.
Q What printers are compatible with your products?
A: Compatible with most DTF printers and vinyl cutters on the market.
Q How do I place an order?
A: You can place an order by contacting our sales team, sending an inquiry through our website, or confirming details via email or WhatsApp
Q What information do I need to provide when ordering?
A: You need to provide: product type, size specifications, quantity, packaging requirements, and shipping information.
Q What payment methods do you accept?
A: We accept T/T bank transfer, PayPal, Western Union, and credit cards. PayPal is suitable for small orders, T/T for large orders.
Q What are the payment terms?
A: 50% deposit, with tne balance due before shipment.
Q Which currencies do you support?
A: We support USD, EUR, RMB, and other major currencies.
Q What is the order processing time?
A: Orders are typically completed and shipped within 1-3 working days after payment confirmation.
Q Do you provide proforma invoices?
A: Yes, we provide proforma invoices for your confirmation, and formal invoices and receipts after order completion.
Q Can we sign a contract?
A: Yes, we support formal contract signing.
Q What shipping methods do you offer?
A: Express (DHL, FedEx, UPS), air freight, and sea freight are all available options.
Q How is shipping cost calculated?
A: Based on cargo weight, volume, and destination. Specific costs will be clearly listed in the quote with no hidden fees.
Q How long does shipping take?
A: Express: 3-7 days; Air freight: 7-10 days; Sea freight: 20-40 days.
Q Do you offer DDP shipping?
A: Yes, DDP (Delivered Duty Paid) service is available for some countries.
Q How can I track my shipment?
A: We will provide tracking numbers after shipment. You can track your shipment status in real-time.
Q Can I use my own freight forwarder?
A: Yes, we support customer-designated freight forwarders.
Q What shipping documents do you provide?
A: We provide complete export documents including invoice, packing list, and bill of lading/airway bill.
Q Who is responsible for customs duties?
A: Unless DDP is agreed, customs duties are typically borne by the buyer.
Q Do you provide technical guidance?
A: Yes, we provide comprehensive technical support before and after sales, including heat press parameter settings and equipment debugging.
Q What are the recommended heat press parameters?
A: Parameters vary by material. We provide Technical Data Sheets (TDS) with shipment, including detailed temperature, time, and pressure parameters.
Q What should I do if the design peels off after transfer?
A: This may be due to improper temperature or pressure settings. We recommend checking the heat press parameters and contacting our technical team for assistance.
Q Why does cracking occur after washing?
A: This may be caused by improper heat press or fabric quality issues. We provide detailed operation guides to help avoid such problems.
Q Do you provide video tutorials?
A: Yes, we provide step-by-step video tutorials that make it easy for beginners to get started.
Q What equipment is compatible with your products?
A: Compatible with most DTF printers and vinyl cutters. We can also assist with equipment debugging.
Q What is the product shelf life?
A: Under proper storage conditions, shelf life is typically 12 months.
Q How can I get help when I encounter problems?
A: You can contact our technical support team at any time. We promise long-term after-sales service.
Have other questions?
If you didn't find the answer you need, or have special questions to consult, please feel free to contact our customer service team. We will wholeheartedly provide you with professional help.
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